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PRACTICE INFORMATION
Appointment
Please note that for everything you require from our GPs, including repeated scripts, pathology forms, imaging scans and renewal of referrals, you will need to make an appointment to see our GPs or a telehealth appointment to speak to our GPs (if you are eligible).
Especially for repeated scripts, we would appreciate if you can organize it ahead before it runs out as we may not be able to accommodate your last-minute request on busy days.
Please notify us which GP you would like to see when you make an appointment, otherwise, we will book you in with the next available GP.
No-Show Policy
Please note that we charge $25 no-show fee per missing appointment. To cancel or reschedule an appointment, please call us at least 2 hours prior to the appointment. This allows us to offer the allocated time to another patient.
Our no-show policy and fees are in place because when appointments are booked, the appointment time is reserved especially for you or your family.
Recalls
When we receive your test results, our doctors will review them. If the doctor needs to talk to you regarding the results, we will then send out a recall SMS through Health Engine or give you a call. You are welcome to call the reception to confirm if the test results are normal when you do not hear from us a week after your test is done.
Reminders
We will send out reminder SMS through Health Engine, usually a week before the due date. Please note that some immunisations, including childhood immunisation, cannot be given earlier than the due date due to a minimum interval between injections. Please call our reception to find out the exact due date if you are unsure.
Please note we will contact your emergency contact and email you if we are unable to reach you after a few attempts.
Private vaccines/ injections
We do not store private vaccines or injections here in the practice. Please ask your GP for a paper script or e-script first, then fill the script at a chemist prior to your vaccine/ injection appointment (Our reception will assist you with the bookings).
When you arrive, please hand the vaccines or injections to our reception as some of them need to be kept in the vaccine fridge at 2-8 degrees.
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